All air conditioners come with a 5 year manufacturers warranty. Some issues are an easy fix and don’t require a visit by an air conditioning technician. Often though you will have to refer back to the person or company who installed the air conditioner or the manufacturer of the unit. We don’t recommend opening up any part of the air conditioner and always make sure you have hired a qualified air conditioning technician to perform any inspections or repairs. Some manufacturer’s have authorised repair agents who can only perform repairs without voiding your warranty. If you have any queries regarding an issue you may be having with your air conditioner contact us today and we are happy to provide advise and point you in the right direction.

MY AIR CONDITIONER IS NOT WORKING/WON’T TURN ON

First check that the isolator switch at the compressor unit or in the main electrical switch board is turned on. If not turn the switch on. Also, its worth checking that batteries in your remote are also working. If there is a problem with the unit itself the indoor unit or remote (split system air conditioners) will either display an error code or the light on the unit will flash in a sequence. If you notice this, note down the error code and/or sequence then call us and we can offer further advise.

Also, if you have had a recent electricity spike or storm in your area your air conditioner may have switched off automatically and gone into protection mode. If so you should only need to switch the isolator switch back on.

MY AIR CONDITIONER DOSEN’T FEEL LIKE IT IS COOLING OR HEATING THE ROOM PROPERLY

Firstly make sure you have the remote on the correct setting. If you have a split system air conditioner remember that these air conditioner types are designed to cool and heat the room they are installed in only. Leaving doors and windows open to outside and into other rooms will affect the performance the air conditioner. And during  times of prolonged high temperatures your air conditioner is competing with extra heat load and also trying to cool a hot house/room. We recommend using the timer setting of your air conditioner and set the air conditioner to come on 30minutes before you get home, cooling or heating the house slowly without overloading the unit. Once home you can set the temperature and fan speed to a comfortable temperature.

MY AIR CONDITIONER IS BLOWING WARM AIR ON THE COOLING SETTING (WALL SPLIT TYPE AIR CONDITIONER)

There are a couple of reasons why this may be happening. Simply, it could be because the unit has not been used for a while. Try switching the unit off at the isolator switch either at the compressor unit or in the main electrical switch board. Leave the power off for at least 15minutes then switch back on. On the remote, make sure the setting is on cooling and turn the temperature down to the lowest setting and turn the fan speed up to the highest setting. Wait 3-5 minutes for the unit to reprogram and the compressor to activate,  cold air should now be coming out of your indoor unit.

If the air conditioner is still blowing warm air we recommend contacting the person who installed the air conditioner or contacting the manufacturer direct. If Suburban Splits Air Conditioning installed your air conditioner contact us today to organise for a technician to come and inspect the unit.

THERE IS WATER LEAKING FROM MY INDOOR UNIT (WALL SPLIT TYPE AIR CONDITIONER)

This can be caused either from a block drain, or the drain may have dislodged behind the indoor unit. We recommend contacting the company that installed your air conditioner. If Suburban Splits Air Conditioning installed your air conditioner contact us today to organise for a technician to come and inspect the unit.

THERE IS WATER RUNNING OUT OF THE DRAIN PIPE NEXT TO THE CONDENSER UNIT

This is normal. Water or condensate will run from the indoor unit through the drain pipe to outside. On hot and humid days more water will run out because generally the temperature the air conditioner is set on is lower causing more condensate to form. When having your air conditioner installed, if the air conditioner is being installed near a down pipe you can request to have the drain plumped into the down pipe or into a garden bed or you can collect the water in a bucket to use on the garden.

THERE IS A SMELL COMING FROM THE INDOOR UNIT (WALL SPLIT TYPE AIR CONDITIONER)

Smells can be due to dirty filters or the water not running out of the drain pipe correctly and pooling in the head unit or creepy crawlies coming up the drain pipe and unable to get out.  We recommend serving your split system every 12months. You can clean the filters yourself by lifting the encasing on the indoor unit and removing the filters then washing in hot soapy water and leaving to dry. If you have any queries regarding serving please contact our office.